Book Online Date: Guests: [Adults + Children]

Terms and Conditions

Terms and Conditions Of Booking, Payment Methods and Cancellation Policy

Terms and Conditions:
We ask people to check in from 1pm Mon-Sat and from 4pm on Sunday, unless prior arrangements have been made directly with the Cheltenham Lodge

Guests are kindly requested to inform the Cheltenham Lodge B&B Chester Cheshire of their estimated time of arrival.

For example: 13:00 to 14:00; 14:00 to 15:00 or 20:00 to 21:00.

Please contact the Cheltenham Lodge by Telephone on +44 (0)1244 346767 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it. .


Guests are requested to vacate the rooms by 10:00am on the day of departure. We have a minimum 2 night stay over a weekend, Chester Races and Bank Holidays. To make a booking a credit or debit or card is required at the time of booking to secure your reservation. (Credit/ Debit Card) for each room booked. Reservations can be made by phone, fax, letter or email. A secured booking represents a contract between the guest and the Cheltenham Lodge Guesthouse, Chester.

Loss of Business
To maintain our high standards all rooms The cardholder is deemed to be responsible for their actions and those of any of their party. We reserves the right to replace, with new, any missing, damaged or soiled items, any additional cleaning will be charged appropriately and may include any cost for loss of business. The cost of the replacement or cleaning will be charged against the card used to secure the room.

For the comfort and benefit of our Guests the Cheltenham Lodge is a strictly non-smoking establishment.

Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional £100 for specialist cleaning to your room. Payment will be taken from the card used to secure the room. This policy is rigorously enforced!

Sorry no pets. Guide dogs are accepted.

We request that guests do not bring their cooked food into the Cheltenham Lodge. All prices include accommodation, breakfast and all relevant taxes at the prevailing rate. You are deemed to have accepted these terms and conditions by reserving a room.

Payment Methods
Accounts must be settled in full on arrival/ departure by Debit or Credit Card* or Cash. We no longer accept Cheques as a method of payment.

*Please note if paying by credit card there is a 3% charged, there is NO CHARGE for debit cards.

Please confirm arrival times when reserving your booking. Should your confirmed arrival time change, please contact David or Ann straight a way. Last checking in time is 9.00pm unless by prior arrangement.

Cancellation Policy
In the event of a cancelled booking you will be responsible for:

*More than 1 week before arrival - a £25 booking fee per room is payable
* Between 1 week and 72 hours before arrival: 50% of the total cost is payable
* Less than 72 hours before arrival: 100% of the total cost is payable
* In the event of you modifying/cancelling your accommodation where it initially includes a 2 night weekend or longer or it includes any local Race meetings or bank holidays where we have stipulated a minimum 2 night stay on the booking system, we will apply a 50% surcharge to the remainder of your booking.

Cancellation policy for special or reduced rates:
To make a cancellation, you will be required to call us on +44 (0)1244 346767. Rooms sold at special or reduced rates may not be cancelled. If this is the case, it will be made clear at the time of purchase. No cancellations, amendments or refunds can be made.

People failing to arrive without notification are responsible for the entire cost of the booking.

The Management reserve the right to withdraw or change the terms of any special offers without notice.

Curtailment of Stay (Shortening your booking):
No Refunds Given. Please request a cancellation reference number, required in all future correspondence. To make a cancellation, you will be required to call us on +44 (0)1244 346767 and email us a confirmation of cancelation at This email address is being protected from spambots. You need JavaScript enabled to view it. .

All special offers:
– Are based on two adults sharing a classic en-suite double room with breakfast.
– Are subject to availability – not to be used in conjunction with any other offers.
– Must be declared at the time of booking. Please note, if you are booking through a third party agency (e.g. the Tourist Information Office), you must inform the Priory before making the booking.

Special offers are not valid at the following times:
– Friday and/or Saturday nights
– Bank Holiday weekends
– During race meetings or other any other special events for example Roman Festival or Food Festival etc.

The Tourist Board and the Cheltenham Lodge strongly recommend that guests take out hotel travel / cancellation insurance. Please see the link below:

An annual Travel Insurance policy is inexpensive and some household Insurance Companies include or offer this cover. You might like to try your home contents insurer or www.moneysupermarket.com/TravelInsurance

Data protection:
We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information. No personal data will be passed on to any third parties.

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